Important Information:

🔷 Confirm the pickup location and time to ensure a seamless and timely start to your adventure.
🔷 Bring water shoes, swimwear, and a change of clothes to stay comfortable throughout the day.
🔷 Avoid wearing makeup, perfumes, or chemical repellents to protect the delicate cenote ecosystem. A shower is required before entering the first cenote.
🔷 Stay on designated paths to protect the local wildlife and flora—respect nature as you explore.
🔷 If you encounter any animals, do not touch, approach, or feed them—they are part of their natural habitat.
🔷 Bring a credit card or cash to purchase beautiful photos of your tour to remember the experience.
🔷 Children under 12 years old with a height above 1.40m must present identification for age verification.
🔷 For the zip-lining activity, participants must meet the minimum height requirement of 1.40m and weigh at least 40kg.
🔷 Life jackets are mandatory for all water activities, ensuring safety during the adventure.
🔷 This tour is not recommended for individuals with heart, lung, spine problems, asthma, diabetes, hypertension, or for pregnant women or those who suspect they might be pregnant.
🔷 Please note that cenotes are deep within the jungle, so expect some unpaved roads on the way to these hidden natural wonders.

Additional Info:

🔷 Date changes cannot be made on the day of your visit, so plan ahead to secure your preferred time.
🔷 There may be changes to the logistics or operation of the tour without prior notice, ensuring flexibility for the best experience.
🔷 At Grupo Xcaret, we comply with governmental regulations, providing smoke-free and emission-free spaces for a healthier environment.
🔷 Designated smoking areas are available but restricted for minors, pregnant women, seniors, and individuals with respiratory or cardiovascular conditions.